Frequently Asked Questions
We know starting therapy can come with plenty of questions. Below you'll find answers to some of the most common things families and clients ask us about accessing services at MyRecovery.
If you can't find what you're looking for, please get in touch with our team and we'll be happy to help.
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MyRecovery is an allied health clinic based in Campbelltown providing:
Paediatric Occupational Therapy
Exercise Physiology
Physiotherapy
Speech Pathology – coming soon
Our primary focus is supporting children and families through our paediatric services, while our Exercise Physiology and Physiotherapy services also support teenagers, adults and older adults.
We are currently accepting expressions of interest for our upcoming Speech Pathology service. Please contact our team if you would like to join our early waitlist.
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MyRecovery is located in Campbelltown, NSW, supporting clients and families throughout Campbelltown, Camden and the wider Macarthur community.
Our clinic offers dedicated therapy spaces and convenient on-site parking.
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Our paediatric therapists work with children from approximately 12 months of age through to young adulthood, supporting development, independence and participation across everyday life.
Our Exercise Physiology and Physiotherapy services generally support clients from their early teenage years through to older adulthood.
If you're unsure whether one of our services is suitable for you or your child, you're welcome to contact us and we'll help guide you.
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No. Private and eligible NDIS clients can contact MyRecovery directly without a referral from a GP or other health professional.
Medicare, Workers Compensation and some other funding arrangements may require a referral or prior approval.
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Yes. MyRecovery supports self-managed and plan-managed NDIS participants.
You do not need a referral to contact us. Our team can discuss your needs, goals and available services to help determine how we may be able to support you or your child.
MyRecovery is not currently registered to provide services to NDIA-managed participants.
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Yes. All of our clinical services can accept eligible GP referrals under Medicare where the relevant Medicare requirements are met.
Private health rebates may also be available depending on your health fund, level of cover and the service you are accessing. Where applicable, we can process eligible private health claims through Tyro Health.
We recommend checking your individual level of cover with your private health insurer before your appointment.
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Your child's first appointment is an opportunity for us to get to know both your child and your family.
The initial consultation generally focuses on gathering background information and understanding your current concerns, your child's strengths, daily routines and the goals that are most important to your family.
Our therapist may also use play, activities and observation to begin understanding your child's abilities and needs while, importantly, giving your child an opportunity to become comfortable with their therapist and the clinic environment.
Parents and caregivers are usually more involved during this initial appointment.
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For Paediatric Services, Initial Consultations are generally 45–60 minutes, depending on your child's needs. Ongoing face-to-face sessions are typically 45 minutes, with required clinical documentation completed separately.
Exercise Physiology and Physiotherapy appointments generally range from 30–60 minutes, depending on the service and appointment type. We'll confirm the appropriate appointment length when booking.
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Absolutely. We see parents and caregivers as an important part of the therapy process.
Your level of involvement may vary depending on your child's age, goals and individual needs. Your therapist may involve you directly in the session or provide feedback, strategies and activities that can be continued at home.
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Yes. In addition to appointments at our Campbelltown clinic, some services can be provided at home, school or within the community where appropriate.
Our community service area generally covers the Campbelltown and Camden LGAs. Availability depends on the service, therapist availability and location, so please contact us to discuss your needs.
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Yes. Our therapists can provide relevant assessments and reports where appropriate or requested.
Requirements and costs vary depending on the type and complexity of the assessment or report, so please speak with your therapist or our team for further information.
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For paediatric services, including Occupational Therapy, we require at least 48 hours' notice when cancelling or rescheduling an appointment.
For Exercise Physiology and Physiotherapy, we require at least 24 hours' notice.
Late cancellations may incur 100% of the scheduled appointment fee, in accordance with the applicable service and funding arrangements. Please contact us as soon as possible if you are unable to attend.
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Availability varies between services and therapists and can change regularly. Please contact our team and we'll do our best to find an appointment or option that suits your needs.
We are currently accepting expressions of interest for our early Speech Pathology waitlist
Still have a question?
Every person's circumstances are different. If you're unsure which service is right for you, how your funding works or what your next step should be, get in touch with our team.
We're always happy to answer your questions and help point you in the right direction.